The case for aftercare
Technology, no matter how reliable, can break.
You’ve designed your space to enhance your life; and we’ve crafted an interconnected technology system for that space that is (for all intents and purposes) out of sight, out of mind.
If your system becomes in-sight, in-mind, it’s failing to do what it’s supposed to: make your life easier.
With an Epitome Living aftercare plan, you have your install team on-hand both from our office, and, if needed, physically, to smooth over any system or hardware niggles before you’re trying to solve the issue yourself.
We don’t expect your tech to break. But if your software needs to be updated, or a product drops off the WiFi, having an aftercare plan means we’ll have it dealt with before you even notice.
We’ve made your life easier with our install, now let’s keep it easy with aftercare.
Our aftercare packages are only available to Epitome Living clients. If you have a system installed by someone else and it needs some TLC, please get in touch to see how we can help.
Northern Ireland and Border Areas
Packages quoted are for areas up to 1.5 hours driving time from Craigavon. For further afield, please contact us for a quotation.
No Aftercare Plan
Call outs available - from £280 (NI), includes first hour on site
Additional on site time - £80
Remote support - £80 per hour
Yearly maintenance visit - £450+
Standard response times apply - usually within 1 week
Remote only
Free remote support* (worth £80 per hour)
Priority remote response (let's you jump the queue for remote support)
Proactive Monitoring - we’ll let you know of any problems, and arrange a solution.
Always Up To Date - your system always has the latest Loxone software**
£25
ex VAT
per month
Standard - Reduced Pricing
Discounted hourly rates and call out fees (10% off)
Free yearly maintenance visit (worth £450+)
Typically up to a half day on site.
Any additional work can be discussed and invoiced.
Free remote support* (worth £80 per hour)
Priority response (let's you jump the queue for support, both remote and in-person)
Proactive Monitoring - we’ll let you know of any problems, and arrange a solution.
Always Up To Date - your system always has the latest Loxone software**
£70
ex VAT
per month
Yearly - 5% discount
Premium - Biggest Saving
Free call outs (up to 2x per year, up to 2 hours each)
Discounted additional call outs and hourly rates (10% off)
Free yearly maintenance visit (normally from £450+)
Typically up to a half a day on site
Any additional work can be discussed and invoiced
Free remote support* (worth £80 per hour)
Priority response (let's you jump the queue for support, both remote and in-person)
Proactive Monitoring - we’ll let you know of any problems, and arrange a solution.
Always Up To Date - your system always has the latest Loxone software**
£95
ex VAT
per month
Yearly - 5% discount
Further Afield?
Remote only
Free remote support* (worth £80 per hour)
Priority remote response (let's you jump the queue for remote support)
Proactive Monitoring - we’ll let you know of any problems, and arrange a solution.
Always Up To Date - your system always has the latest Loxone software**
£25
ex VAT
per month
Contact us for a bespoke aftercare package. We can mix options of on site and remote service to suit your needs.
This Remote Only option is applicable anywhere in Ireland.
*Fair use policy applies
**Loxone software updates are normally installed approximately two weeks after release, following internal testing and compatibility checks.
But what about warranty?
All equipment resold by us has a manufacturer's warranty of varying lengths. Typically these are one, two, five or 10 years. We can let you know what the warranty offered by a particular brand is on purchase or enquiry. We honour all our projects with a minimum one year warranty on the installation of a project. We also offer a three-months no questions asked warranty, which includes hardware and programming. This means that if you specify that you want a room in your home to have a certain automation, and it was custom programmed for you, we’ll set that up. If, after a few months of living with the automation, you realise itʼs not quite right, we have you covered on reprogramming. Aftercare comes in later down the line, when you’re living with your systems long-term. Our goal with aftercare, as with everything we do, is to make your life easier and keep your tech out-of-sight, out-of-mind.